Frequently asked questions
Can't find your answer? Contact us.
Do my staff need to download anything?
No store download is needed. Shiftable opens in the browser and can be added to the home screen of a phone or computer so it works like an app.
Do staff need passwords?
No. They sign in with a one-time code sent to their email address, and stay signed in on their own device.
Can staff swap shifts?
Yes. They can swap with a colleague or give a shift away. When the colleague accepts, the roster and hours update automatically.
How are weekends and public holidays shared?
They are shared fairly by hours, and personal rules, like a shift someone never works, are respected.
Is my team's data safe?
Your team's data is stored securely and is only visible to the people it belongs to. See our Privacy Policy for the detail.
What does it cost?
A flat price per company, not per person, based on the size of your team: Spark (up to 5 staff) R149 a month, Crew (up to 15) R349, Squad (up to 40) R799 and Fleet (up to 100) R1,499. Paying yearly gives you 2 months free. Over 100 staff, contact us for a custom plan.
Can I add more than one company?
Yes. Each company has its own team, shift times and settings, kept separate from everyone else's.
When is the next month's roster created?
Automatically, on the 26th of each month. Everyone's usual days are already built in, so it only changes where someone has swapped a shift or asked for time off.
How do reminders work?
Once the app is added to the phone and notifications are allowed, Shiftable sends a reminder before a shift starts, plus a message when a new month is ready. People who prefer email get email reminders too.
What happens to hours after the report is sent?
Hours are totalled and emailed on the day your company chooses. If a swap or change happens after that, it is corrected as a carry-over in the next report.
Can I set my own shift times?
Yes. Each company chooses its own shift names and times, and can set personal rules for individual staff.
How do I stop using Shiftable and delete my data?
Email us and we will remove your company and its data. Staff can ask to see, correct or delete their personal information at any time. The Privacy Policy explains how.
How do I pay, and can I cancel?
Payments are handled securely by Paystack, and your plan renews each month or year. You can cancel at any time and your plan then ends at the end of the period you have already paid for.
Can my company ask for a special function?
Yes. Use the feature request form and tell us what you need. We cannot promise everything will be built, but we always reply.
How do I talk to a person?
Use the support form. A person replies within 1 to 5 business days. The chat assistant on this site can also answer quick questions.